Thank you for choosing Cheat Code. We want to ensure your satisfaction with every purchase. Please read our return/exchange policy carefully.
1. Website Purchases:
- Only items purchased directly on our official website are eligible for refunds through the website.
- To initiate a return or exchange, please contact us through our web form and include order date and concern.
- Returns must be requested within 30 days of the original purchase date.
- Items must be in their original condition, unused, and in the original packaging.
2. Retailer Purchases:
- If you purchased our product from one of our authorized retailers, please contact the retailer directly for returns or exchanges.
- We are unable to process returns or exchanges for items purchased from retailers through our website.
- Retailer return/exchange policies may vary, so kindly refer to the specific retailer’s policies for details.
General Guidelines:
- Please include the original packing slip or order confirmation in your return package.
- Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
- Refunds will be issued to the original payment method within 3-5 business days after receiving and inspecting the returned items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us through our web form immediately, and we will reach back out for photos of the product and packaging.
- We will provide further instructions on returning the item or processing a replacement.
By making a purchase on our website or through our authorized retailers, you agree to adhere to this return/exchange policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to contact us.
